Fit & Care

The suggested cleaning method for New Balance athletic shoes:

• Use a light bristle brush (an old toothbrush works well) and a mild detergent (either dishwashing or laundry).
• Be sure to use a detergent free of dye to avoid staining. We recommend spot check with the detergent to ensure no staining will occur.
• Scrub the shoes with the brush and use a damp cloth to wipe clean. Allow the shoes to thoroughly air dry for 24 hours.
• Please use thefor more details.

Shipping & Returns

• This item is shipped from our facilities in Austin, Texas.
• Orders placed before 12pm CST are shipped out the same day.
• We operate on a business day schedule, Monday - Friday.
• This item is not eligible for international shipping.
• If you have further questions regarding shipping, please contact us at or call us at 800-475-6008.

Our makes it easy to send back your items for an exchange, refund, or store credit. We will even pay for your return shipping if you opt for a store credit refund or exchange for a new item!

• Shoes must be returned in the original shoe box and in new condition.
• Items are eligible for a refund back to the original payment method as long as the return is initiated within 45 days.
• Items are eligible for an exchange or store credit as long as the return is initiated within 90 days.
• This item is covered by a 90-day warranty. See our for more information regarding damaged or defective items.

Please note: Warranty claims are not available for refund, replacement, or store credit only.